Delivery Information
All purchases over $50 include free tracked shipping. All purchases over $500 include free insured and trackable shipping.
Import duties, taxes, brokerage charges and other customs related charges are not included in the item price and are the responsibility of the customer.
Returned packages due to failed delivery will be subject to additional shipping and customs fees.
Typical Shipping Timelines for In Stock Items:
Within North America: 3 to 5 business days
International: 5-10 business days
Typical Shipping Timelines for Made to Order Items:
Within North America: 4-6 weeks
International: 6-8 weeks
Please note these are estimates and do not take into consideration possible shipment company, customs or customs-related delays.
Unfortunately we cannot guarantee a specific delivery date due to potentially unforeseen circumstances with the shipping company but we do our best!
Return and Refund Policy
Last updated: January 23, 2025
Thank you for shopping at Posy Fine Jewellery.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that you purchased with us.
Your Order Cancellation Rights
For in stock items you are entitled to cancel your order within 1 day without giving any reason for doing so.
For made to order items the deadline for cancelling an order is 5 days from the date on which you placed the order.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: askus@posyfinejewellery.com
By phone number: 416-654-2222
We will reimburse you no later than 7 days from the day on which we receive the returned items. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The items were purchased in the last 14 days
- The items are in the original packaging, not used or damaged and a receipt or proof of purchase is provided
The following Goods cannot be returned:
- Custom jewellery
- Jewellery that has been personalized to your specifications
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Returning Items
You are responsible for the cost and risk of returning the items to us. You should send the items to the following address:
PFJ
15 Adrian Avenue, Studio 180
Toronto, ON
M6P 3N4 Canada
We cannot be held responsible for items damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the items or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: askus@posyfinejewellery.com
By phone number: 416-654-2222
Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Fine Jewellery Collective Inc., 15 Adrian Avenue, Studio 180, Toronto, ON, M6N 5G4, Canada.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Posy Fine Jewellery, accessible from www.posyfinejewellery.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.