Delivery Information
All purchases over $50 include free tracked shipping. All purchases over $500 include free insured and trackable shipping.
Import duties, taxes, brokerage charges and other customs related charges are not included in the item price and are the responsibility of the customer.
Returned packages due to failed delivery will be subject to additional shipping and customs fees.
Typical Shipping Timelines for In Stock Items:
Within North America: 3 to 5 business days
International: 5-10 business days
Typical Shipping Timelines for Made to Order Items:
Within North America: 4-6 weeks
International: 6-8 weeks
Please note these are estimates and do not take into consideration possible shipment company, customs or customs-related delays.
Unfortunately we cannot guarantee a specific delivery date due to potentially unforeseen circumstances with the shipping company but we do our best!
Return and Refund Policy
Last updated: August 15, 2022
Thank you for shopping at Posy Fine Jewellery.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.
The following terms are applicable for any products that You purchased with Us.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
By email: askus@posyfinejewellery.com
By phone number: 416-654-2222
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days
- The Goods are in the original packaging, not used or damaged and a receipt or proof of purchase is provided
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
15 Adrian Avenue, Studio 180
Toronto, ON
M6P 3N4 Canada
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Gifts
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: askus@posyfinejewellery.com
By phone number: 416-654-2222
Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Fine Jewellery Collective Inc., 15 Adrian Avenue, Studio 180, Toronto, ON, M6N 5G4, Canada.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Posy Fine Jewellery, accessible from www.posyfinejewellery.com
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.