POSY FINE JEWELLERY

VISIT OUR
STUDIO

15 Adrian Ave., Studio 180
Toronto, ON M6N 5G4

Book an Appointment
BY APPOINTMENT ONLY

STUDIO HOURS

Tuesday-Friday: 11am-6pm
Saturday: 11am-5pm

T: 416-654-2222

E: askus@posyfinejewellery.com

DRIVING AND TTC DIRECTIONS BELOW

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    **Driving Directions:**
    The closest major intersection to the studio is Symington and Dupont. The building at 15 Adrian Ave. houses many studios.
    To enter the building complex turn into the laneway located at the corner of Wiltshire and Adrian. Continue straight and you will see the train tracks in front of you. Turn right here and you will see recycling bins. Turn right again and you’ll see a parking lot.
    You may park in any open space and you will see signs in our window for Studio 180. We have a direct door to the parking lot.

    **TTC Directions:**
    The closest TTC stop to the studio is the Symington 168 bus. You can catch this bus from the Dundas West subway station.
    When you arrive at the front door of 15 Adrian Ave. enter the buzzer code “180” and we will come and get you.

    INFORMATION QUESTIONS

    FREQUENTLY ASKED QUESTIONS

    When will I receive my purchase?

    After your purchase we will get in touch with a shipment estimate. Typically in stock items will be shipped out within 1-2 days of purchase. Within North America you can typically expect your package in 5-7 business days or less.

    For in stock items that require sizing or for made to order items processing time will be longer. An item that requires sizing will need 1 week processing time in addition to shipping time. A made to order item will require 1-3 weeks processing time plus shipping time.

    We will provide you with updates and tracking information on your order.

    Do you accept returns?

    Conditions for Returns

    In order to be eligible for a return, please make sure that:

    • The items were purchased in the last 14 days
    • The items are in the original packaging, not used or damaged and a receipt or proof of purchase is provided

    The following items cannot be returned:

    • Custom jewellery/made to order items
    • Jewellery that has been personalized to your specifications

    We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

    Returning Items

    You are responsible for the cost and risk of returning the items to us. You should send the items to the following address:

    PFJ

    15 Adrian Avenue, Studio 180

    Toronto, ON

    M6P 3N4 Canada

     

    We cannot be held responsible for items damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the items or proof of received return delivery.

    How long does it take to create a custom piece of jewellery?

    Typically it takes 6-8 weeks to complete a custom piece of jewellery. If you have a specific deadline that requires a quicker turn around please do get in touch and we will do everything we can to accommodate.

    Will you restock items indicated as “out of stock?”

    Yes! We are always busily working away with the intention of replacing our out of stock items. If there is something in particular that you have your eye on, please get in touch as we can speed up the completion.

    However, some of our pieces are one of a kind and cannot be replaced once they are sold out.